Fire Alarm Service Technician
About The Position
Johnson Controls is seeking a Fire Service Technician in the Topeka and surrounding area. This role involves servicing and repairing electronic fire alarm systems and other related building system products at customer sites. The technician will diagnose problems, follow troubleshooting procedures, and utilize technical manuals. They will also be responsible for customer service, completing service acknowledgments, and participating in an on-call rotation. The position requires troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing. It also involves the programming of fire alarm, security, and access control system panels. The role may also involve providing recommendations and solutions to customers, including upselling opportunities and providing quotes.
Requirements
- 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Experience in reading and interpreting blueprints, submittets, and operational/product manuals.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Possess a valid driver’s license and driving record that meets company requirements.
- Retain any licenses that are required by National, State and Local codes.
- Excellent written/verbal communication and outstanding customer service skills.
- Experience CCTV and IT and IP networks a plus.
Nice To Haves
- NICET Level II certification strongly preferred.
- Simplex experience
Responsibilities
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- Contact customer representative and ascertain equipment/systems problems.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittets, specifications software/systems, programs, schematics and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Participate in a scheduled On-call rotation.
- Help to train or mentor others on the service team.
- Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items.
- Perform other duties as assigned.
- Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
- Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
- Program fire alarm, security, and access control system panels.
- Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
Benefits
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities with outstanding internal resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle (as applicable), Tools, and Equipment to complete all jobs
- Providing Scheduling and management support
- JCI Employee discount programs (The Loop by Perk Spot)
- Potential sign on bonus available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
