Fire Alarm Service Technician

Johnson Controls•Raleigh, NC

12d•$24 - $32•Onsite

About The Position

Johnson Controls is hiring a field-based Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites. The technician works with customers and internal teams to resolve service issues and support safe, reliable, and efficient operation of critical facilities. The role includes responding to service calls, troubleshooting and repairing systems, installing and testing Fire & Life Safety systems from multiple manufacturers, documenting completed work, and obtaining customer sign-off. The technician participates in a scheduled on-call rotation, may work flexible hours including weekends, and may help train or mentor teammates. The position also involves making customer recommendations, preparing quotes, and supporting upselling opportunities where appropriate. The posted hourly hiring range is $24–$32, with the final rate determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data. A competitive benefits package is included. Johnson Controls may use technology-assisted tools, including AI, to help identify and evaluate candidates; human reviewers make all hiring decisions.

Requirements

At least 2 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
High School Diploma or equivalent.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 lbs.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Demonstrated commitment to a high level of customer service.
Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
Valid driver’s license and a driving record that meets company requirements.
Ability to retain licenses required by National, State, and Local codes.

Nice To Haves

NICET Level II certification.
Experience with CCTV and IT/IP networks.

Responsibilities

Receive service calls from the Service Resource Center and review reported equipment or system malfunctions.
Contact customer representatives to confirm issues and gather information for troubleshooting.
Diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites.
Follow troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
Communicate with district staff and customers to support service quality and customer satisfaction.
Complete Service Acknowledgements with proper coding using smartphones and laptop computers, and obtain customer signatures after service calls.
Participate in a scheduled on-call rotation and support customers when after-hours service is needed.
Help train or mentor other service team members when needed.
Recommend solutions to improve facility efficiency and address service-related concerns.
Support upselling opportunities and provide quotes aligned with customer needs and service findings.
Troubleshoot installed systems, including panel repair and reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
Document work accurately, learn from service calls, and apply solution-focused thinking to recurring issues.
Apply programming experience across fire alarm, security, and access control panels when integrated systems are involved; use CCTV and IT/IP network knowledge when helpful.
Maintain truck inventory to support timely response to customer needs.
Perform other duties as assigned.