Fire Alarm Service Technician

Superhero Fire Protection LLC•Macon, GA

68d•Onsite

About The Position

The Fire Alarm Service Technician is responsible for inspecting, testing, troubleshooting, servicing, and repairing fire alarm and life safety systems to ensure reliable operation and compliance with applicable codes and standards. This role works directly with customers in the field, documents findings and corrective actions, and coordinates with the service coordinator/management team to deliver timely, professional service.

Requirements

High school diploma or GED required; technical/trade schooling a plus.
2+ years of experience servicing, troubleshooting, or installing fire alarm systems (commercial required).
Working knowledge of NFPA 72 and basic electrical principles; familiarity with NEC/NFPA 70 a plus.
Ability to read and interpret drawings, riser diagrams, device layouts, and manufacturer documentation.
Proficient with computers/mobile devices for service documentation and communication.
Valid driver’s license with acceptable driving record.
Strong customer service, communication, and time-management skills.

Nice To Haves

NICET Fire Alarm Systems (FAS) certification (Level I–III) or ability to obtain within a defined timeframe.
Experience with common manufacturers/panels (e.g., Gamewell-FCI, Fire-Lite, Silent Knight, Notifier, Siemens, Edwards/EST, Simplex).
State/local fire alarm licensure where required.
Experience with IP/cellular communicators, networked panels, and integration with sprinkler monitoring, elevator recall, smoke control, and other interfaces.
Ability to estimate materials/labor for repairs and small projects; ability to lead smaller service jobs independently.

Responsibilities

Perform inspection, testing, and maintenance (ITM) of fire alarm systems and related life safety devices in accordance with NFPA 72 and local AHJ requirements.
Troubleshoot system troubles/alarms/supervisory conditions; diagnose wiring, device, power, and programming issues; complete repairs and restore systems to normal operation.
Service fire alarm control panels and peripheral devices (initiating devices, notification appliances, power supplies, NACs, relays, dialers/communicators, and network components as applicable).
Perform system functional testing (including device tests) and support acceptance testing and re-inspections with customers and Authorities Having Jurisdiction (AHJs) when needed.
Identify code deficiencies and system impairments; explain findings to customers clearly and professionally; recommend corrective actions and provide information needed for proposals/quotes.
Complete accurate, legible, and timely service documentation (service tickets, test reports, deficiency reports, materials used, and closeout notes) using company forms/software.
Coordinate with service coordinator/dispatch regarding scheduling, parts availability, return visits, and customer communication.
Maintain service vehicle, tools, and test equipment; keep inventory organized; follow company check-in/check-out and calibration processes.
Follow all safety requirements (PPE, ladder safety, driving safety, jobsite rules) and maintain a clean, professional work area.
Provide basic customer training on system operation (as appropriate) and maintain strong customer relationships.
Participate in on-call rotation and respond to emergency service calls as required.
Assist with small installs, device replacements, and system upgrades when assigned.