Fire Alarm Service Technician

The Hiller Companies, Inc. • Salt Lake City, UT

6d

About The Position

The Fire Alarm Service Technician inspects, tests, maintains, and repairs fire alarm systems in accordance with industry standards and regulations. The role helps safeguard lives and property by conducting detailed inspections, performing required maintenance, and advising customers.

The technician responds to service calls and emergencies, documents service activity using the ServiceTrade operations platform, and works with Deficiency Sellers and Service Coordinators to prepare repair estimates, coordinate materials, and optimize scheduling. The position involves travel to client sites and work in commercial, industrial, and outdoor environments, including work at heights or in confined spaces as needed.

Requirements

• High school diploma or equivalent.
• Prior experience installing, maintaining, and repairing fire alarm systems in commercial and industrial settings.
• Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 and relevant building and fire codes.
• Ability to read and interpret blueprints, schematics, and technical manuals for fire alarm equipment.
• Strong troubleshooting skills and ability to diagnose and resolve complex technical issues efficiently.
• Excellent communication and customer service skills when interacting with clients and team members.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.

Nice To Haves

• Technical or vocational training in fire alarm systems or a related field.
• NICET certifications.
• State-specific fire alarm license, or ability to acquire one.

Responsibilities

• Conduct routine inspections and tests of fire alarm components, including control panels, detectors, horns, strobes, and annunciators.
• Prepare detailed reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and repair wiring, circuitry, devices, and software as needed.
• Respond to service calls and emergency requests, diagnose problems, and restore system functionality.
• Perform preventive maintenance, including cleaning, calibration, and battery replacement.
• Accurately document service activities, inspection reports, work orders, parts usage, and customer notes using the ServiceTrade operations platform.
• Work with Deficiency Sellers to provide inspection reports, material needs, and job-related notes for timely repair estimates.
• Communicate professionally with clients to schedule work, discuss findings, address questions or concerns, and recommend system upgrades or improvements.
• Coordinate with Service Coordinators to optimize work orders, material requisitions, and job scheduling.
• Maintain a clean and organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Health, dental, and vision insurance.
• Retirement plans.
• Company-paid and voluntary life insurance.
• Company-paid short-term disability and voluntary long-term disability.
• Critical illness and accident insurance.
• Paid time off.
• Company-provided training, tools, and equipment.
• Annual $150 boot allowance for employees required to wear safety boots.
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED