Finishing Spa Lead Trainer

Kohler Co.•Kohler, WI

1d•$16 - $24•Onsite

About The Position

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

Requirements

6+ years' experience in licensed field
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

To provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on-going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.
Meeting and greeting guests with professionalism
Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas
Using proper verbiage at all times
Upholding and maintain set uniform and grooming standards
Knowledge of spa services and amenities
Knowledge of emergency procedures
Providing the highest level of technical service and adherence to SOP’s
Meeting agreed upon retail sales goals by educating guests on at home care
Sales goals set depending on department and retail to service percentage
Maintain continuing education criteria based on State of Wisconsin or Illinois requirements
Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function
Perform any other duties as assigned
Oversees all new hire training for technical performance and Forbes standards
Participates in spa menu development (research, ideas, drafting SOPs)
Manage additional projects as assigned by Lead
Helps manage schedule of associates and in-house trainings
Mandatory attendance at in-house trainings
Acts as Lead when Lead is out