Fine Dining Assistant Waiter/Waitress (PT), Western Door

Seneca Gaming Corporation•Salamanca, NY

17d

About The Position

The Fine Dining Assistant Waiter/Waitress provides professional, friendly, and courteous food and beverage service to guests. The role requires clear English communication, attention to guest needs and details, and the ability to work as part of a team in a fast-paced fine dining environment. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position involves serving and clearing tables, maintaining guest satisfaction, supporting proper American-style and wine service, handling checks, and completing opening, closing, and weekly side work. Employees also maintain clean, organized, and stocked workstations, communicate guest feedback to management, follow liquor-law and information-security policies, and assist guests and colleagues as needed. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and permits smoking. Starting rate is $10.70; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must be organized, use time effectively, and work well as part of a team.
Must possess excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be proficient in large-tray service.
Must be able to stand, walk, and move throughout the dining room for extended periods.
Must be able to carry trays weighing up to 50 pounds.
Must be able to assist customers with special needs, including helping elderly guests from chairs and assisting with coats and chairs.
Must maintain physical stamina and an appropriate mental attitude to work under pressure and interact effectively with guests, management, employees, and business-community members.
Must be able to work where smoking is permitted.

Nice To Haves

High school diploma or equivalency preferred.
Customer-service experience and at least three years of fine dining server experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, with the badge on the upper left side of the uniform.
Treat guests, coworkers, and management hospitably, politely, and professionally, using positive body language.
Maintain knowledge of the menu, wine list, daily features, fine dining service standards, and proper wine service.
Greet guests within one minute and provide prompt, friendly, courteous service.
Serve and clear tables, brush crumbs from tables, replenish beverages, and pre-bus tables.
Check guest satisfaction within one to two minutes after serving the main course and visit all tables during service.
Follow check and cashiering procedures, including holding checks until requested and cashing out checks within four minutes.
Observe and document guest reactions and comments about service, food, comfort, and atmosphere, and provide feedback to management.
Maintain an attentive, discreet, non-interruptive presence and exceed guest expectations in the designated work area.
Perform duties assigned by the manager or shift manager and assist coworkers as needed.
Follow liquor-law policies and procedures.
Answer guest inquiries using knowledge of Seneca Allegany Casino’s history, property map, facilities, and operating hours.
Complete daily opening and closing side work and check with a manager or shift manager before clocking out.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines, comply with regulatory and company policies, complete required SGC training within nine months of employment, and attend necessary meetings.
Review posted information and the logbook at the beginning of the shift for station details, events, table setups, cover counts, VIP reservations, special guests, and large parties.
Keep workstations and wait stations neat, clean, organized, and stocked; maintain general restaurant upkeep.
Assist departing guests with coats and chairs, thank them, and invite them to return.
Follow tip-out procedures for bartenders, bus persons, wine hosts, and others as applicable.
Perform duties and responsibilities that may change as needed.