Fine Dining Assistant Waiter/Waitress (PT), Western Door

Seneca Gaming Corporation•Salamanca, NY

19d

About The Position

The Fine Dining Assistant Waiter/Waitress provides professional, friendly, and courteous food and beverage service to guests at Western Door. The role requires clear English communication, attention to detail, and the ability to meet guests’ needs while working in a fast-paced fine dining environment. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and applicable liquor laws. The position includes greeting and serving guests, maintaining knowledge of menus, wines, and daily features, handling checks and cashiering, keeping tables and workstations clean and stocked, completing opening and closing side work, and communicating guest feedback to management. The employee also assists colleagues, supports the restaurant team, and responds to guest questions about the property and its services. The work environment is usually moderately loud, and smoking is permitted. The job requires extended periods of standing, walking, and moving throughout the dining room, as well as carrying trays weighing up to 50 pounds. The role may involve assisting guests with coats, chairs, or other special needs. Starting pay is $10.70, with compensation negotiable based on experience and education; the posting also notes reliable base pay plus tips.

Requirements

Must be at least 18 years old upon employment.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must be organized, use time effectively, and work as a team player.
Must possess excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move throughout the dining room for extended periods.
Must be able to carry trays weighing up to 50 pounds.
Must be able to assist customers with special needs, including helping with chairs and coats.
Must have the physical stamina and mental attitude to work under pressure and deal effectively with guests, management, employees, and members of the business community.
Must be able to speak English clearly and retain details.

Nice To Haves

High school diploma or equivalency preferred.
Customer service experience preferred.
At least three years of fine dining server experience preferred.
Proficiency in large tray service.

Responsibilities

Report to work on time, well-groomed, and in full uniform with the required badge.
Treat guests, coworkers, and management hospitably, politely, and professionally.
Maintain knowledge of the menu, wine list, daily features, American fine dining service standards, and proper wine service.
Greet guests within one minute and provide prompt, attentive, courteous service.
Serve and clear tables, brush crumbs, replenish beverages, and pre-bus tables.
Check on guest satisfaction one to two minutes after serving the main course and visit all tables during service.
Follow check and cashiering procedures, including presenting and cashing out checks within four minutes when requested.
Record and communicate guest comments, praise, and complaints to management.
Maintain attentive, discreet, and non-interruptive service and exceed guest expectations in the assigned area.
Perform duties assigned by a manager or shift manager and assist coworkers as needed.
Follow liquor laws and all applicable company policies, procedures, and information security requirements.
Answer guest questions using knowledge of the casino’s history, property map, facilities, and business hours.
Complete daily opening, closing, weekly, and other designated side work; consult a manager or shift manager before clocking out.
Attend required meetings and complete required SGC training programs within nine months of starting employment.
Review posted information and the logbook at the start of the shift for events, station details, cover counts, VIP reservations, special guests, and large parties.
Keep the workstation and wait stations clean, organized, and stocked; maintain general restaurant upkeep, including picking up debris and sweeping as needed.
Assist departing guests with coats and chairs, thank them, and invite them to return.
Follow tip-out procedures for bartenders, bus persons, wine hosts, and others as applicable.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.