Financial Wellness Associate

KeyBank • Monroe, MI

2d • Onsite

About The Position

The Financial Wellness Associate (FWA) supports clients and businesses in KeyBank communities as a trusted advisor and partner. The role combines client servicing and transaction support, which account for approximately 70% of the work, with client conversations and proactive outreach to identify needs and provide financial wellness guidance and solutions, which account for approximately 30%. As part of the branch team in a hybrid platform role, the FWA coordinates with branch leadership and teammates to prioritize activities in line with branch priorities and client needs. The position is based at 1535 N Telegraph, Monroe, Michigan 48161, and is office-based. The role includes Saturday work as directed by management and may require driving to multiple locations in a day.

The FWA provides a strong client experience, processes transactions accurately, resolves servicing issues, and identifies opportunities to deepen client relationships. The associate offers customized financial wellness recommendations, supports clients' use of digital banking channels, and works with branch teammates and business partners on client acquisition and relationship growth. The position requires adherence to compliance, audit, security, and cash-balancing procedures, as well as KeyBank policies and its Code of Conduct.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience developing current and new client relationships, achieving sales goals, and building referral sources through tele-consulting, outside calling, prospecting, and networking.
• Cash-handling experience.
• General understanding of PCs, Windows-based applications, and calculators.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on Key's digital platforms and capabilities.
• Knowledge of clients' accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients on available access channels.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Ability to promote clients' financial health through education, planning, and tailored financial strategies.
• Knowledge of financial products such as loans, credit cards, and investment options, and ability to recommend suitable products.
• Ability to educate clients about financial concepts, products, and services.
• Strong communication, trust-building, and relationship-management skills.
• Ability to gain market insight and identify trends to inform financial strategies.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.
• If driving to multiple locations is required, ability to operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license within 180 days.

Responsibilities

• Provide a strong client experience by being present with clients and teammates.
• Accurately process financial service transactions and identify opportunities to deepen client relationships during transactions.
• Identify and resolve more complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Provide effective, customized financial wellness recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Build partnerships with branch teammates and line-of-business partners to support client acquisition and deepen current client relationships.
• Manage internal and external centers of influence.
• Maintain current knowledge of product guides, fees, policies, and offerings.
• Work on Saturdays as directed by management.
• Perform other assigned duties; duties, responsibilities, and activities may change.
• Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients' and Key's best interests.
• Educate clients on digital platforms and banking access channels, including ATM, online, and telephone banking.
• May drive to multiple locations in a single day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED