Financial Wellness Associate

KeyBank•Belfast, ME

4d•$19 - $28•Onsite

About The Position

The Financial Wellness Associate (FWA) is a hybrid platform role on a KeyBank branch team, supporting clients and local businesses through service, transactions, and financial guidance. The associate spends approximately 70% of their time on client servicing and transaction support and 30% engaging clients in deeper conversations to identify needs and provide financial wellness guidance and solutions, including through proactive calling. The role works closely with branch leadership and teammates to align activities with branch priorities and client needs.

Requirements

High school diploma, GED, or equivalent business experience.
Experience developing current and new client relationships, achieving sales goals, and building referral sources through activities such as tele-consulting, outside calling, prospecting, and networking.
Cash-handling experience.
General understanding of PCs, Windows-based applications, and calculators.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and proactively educating clients.
Strong work ethic and high level of integrity.
Excellent time-management skills.
Knowledge of financial products such as loans, credit cards, and investment options, and ability to recommend appropriate products.
Strong communication, trust-building, and relationship-management skills.
Ability to gain market insight and identify trends to provide sound financial strategies.
Ability to stand for prolonged periods of 5–8 hours per day; frequently use hands to manipulate or grasp objects; communicate face to face and by phone; occasionally bend and lift from floor height; frequently reach forward and lift 1–10 pounds; and occasionally lift up to 30 pounds.
May need to drive to multiple locations in one day; a valid driver's license and ability to operate a motor vehicle are required.

Nice To Haves

Notary license within 180 days.

Responsibilities

Provide a strong client experience by being present with clients and teammates and recognizing the personal, professional, and financial impact of interactions.
Accept and accurately process financial service transactions while identifying opportunities to deepen client relationships.
Identify and resolve more complex client servicing issues.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate; provide customized financial wellness recommendations.
Meet individual activity, behavior, and outcome goals.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships; manage internal and external centers of influence.
Keep current on product guides, fees, policies, and offerings.
Work Saturdays as directed by management.
Perform other duties as assigned, which may change or be added at any time.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Educate clients on available access channels, including ATM, online, and telephone banking.
Promote clients' financial health through education, planning, and tailored financial strategies.
Educate clients on financial concepts, products, and services and recommend suitable products based on client needs.
Develop client trust and rapport through personalized interactions and effective communication.
Process cash transactions accurately, maintain cash drawer balance, and ensure security and compliance in cash operations.