Financial Wellness Associate

KeyBank • Monroe, MI

6d • $19 - $28 • Onsite

About The Position

The Financial Wellness Associate (FWA) serves clients and businesses in KeyBank communities as a problem solver, trusted advisor, and partner. The role is based in a branch and combines client servicing and transaction support (about 70% of the time) with conversations to identify client needs and provide guidance and solutions that support financial wellness (about 30% of the time). These conversations take place in person and through proactive calling.

As part of the branch team in a hybrid platform role, the FWA coordinates with branch leadership and teammates to prioritize activities in alignment with business priorities and client needs. Success depends on effective coordination among team members. The position processes financial transactions, resolves client service issues, identifies opportunities to deepen client relationships, and provides customized financial wellness recommendations. The role follows applicable compliance, audit, security, and KeyBank policies and procedures. The position may involve driving to multiple locations in a single day and requires work on Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience developing current and new client relationships, achieving sales goals, and building referral sources through techniques such as tele-consulting, outside calling, prospecting, and networking.
• Experience in cash handling.
• General understanding of PCs, Windows-based applications, and calculators.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about KeyBank digital platforms and capabilities.
• Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and proactively educating clients.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Knowledge of financial products such as loans, credit cards, and investment options, and ability to recommend suitable products.
• Ability to educate clients on financial concepts, products, and services.
• Ability to build trust and rapport through personalized interactions and effective communication.
• Ability to accurately process cash transactions, maintain cash drawer balance, and uphold security and compliance in cash operations.
• Strong communication, relationship-management, and trust-building skills.
• Ability to gain market insight and identify trends to inform financial strategies.
• Ability to operate a motor vehicle with a valid driver's license if driving to multiple locations is required.

Nice To Haves

• Notary license within 180 days.

Responsibilities

• Provide a strong client experience by being present and attentive with every client and teammate.
• Accept and accurately process financial service transactions while identifying opportunities to deepen and expand client relationships.
• Identify and resolve more complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate; provide effective, customized financial wellness recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures, and balance the cash drawer within established guidelines.
• Build partnerships with branch teammates and line-of-business partners to support client acquisition and deepen current client relationships; manage internal and external centers of influence.
• Review product guides, fees, and policies to maintain current knowledge of offerings.
• Work on Saturdays as directed by management.
• Perform other duties as assigned; duties, responsibilities, and activities may change or be added.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of KeyBank and its clients.
• Educate clients on available access channels, including ATM, online, and telephone banking, and on digital platforms and capabilities.
• Promote clients' financial health through education, planning, tailored strategies, and appropriate product recommendations.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for company benefits; specific benefits are not listed in the description.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED