Financial Wellbeing Coach, Homeownership

Operation Hope•Memphis, TN

2d•$0 - $58,656

About The Position

Operation HOPE is seeking a passionate and experienced Financial Wellbeing Coach focused on homeownership. The coach provides personalized guidance to people navigating the homeownership process, with particular attention to ensuring data entry and required documents follow U.S. Department of Housing and Urban Development (HUD) guidelines. The role helps clients build knowledge and confidence, make informed financial decisions, overcome financial challenges, and work toward their financial goals. The coach conducts individual counseling, provides financial education, develops action plans, and connects clients with resources and community partners. The position also involves workshops, client enrollment and relationship management, progress monitoring through Dynamics, and maintaining timely and accurate client records in accordance with HUD guidelines. The role requires personal transportation for travel within the designated market area and commitment to ongoing HUD training.

Requirements

Previous experience in financial coaching, counseling, or a related role.
Strategic thinking and the ability to plan and execute tactical strategies to implement company objectives.
Strong knowledge of personal finance, budgeting, debt management, and savings strategies.
Excellent verbal, written, communication, and interpersonal skills.
Empathetic and patient approach when working with individuals from diverse backgrounds; ability to provide culturally competent guidance.
Ability to conduct group and individual recruitment and training sessions.
Confidence, accountability, professionalism, personal integrity, resilience, and respect for others.
Ability to listen, work independently with minimal hands-on direction, and manage multiple projects and program relationships simultaneously.
Personal transportation for travel within the designated market area.
Commitment to ongoing HUD training as directed.
Bachelor’s degree in finance, housing, counseling, or a related field, or comparable work experience of at least 2 years in a related field.
Proficiency in MS Word, Excel, and PowerPoint.
Currently HUD certified or able to pass the HUD Certified Counselor exam within the first 90 days.

Nice To Haves

Experience using customer relationship management programs.
Experience in loan packaging.
Experience in sales or community outreach activities.

Responsibilities

Conduct one-on-one counseling sessions with clients seeking homeownership assistance.
Provide guidance on HUD programs, including FHA loans, down payment assistance, and homeownership education.
Develop personalized action plans based on clients’ needs and circumstances.
Educate clients on budgeting, debt management, savings strategies, credit management, and homeownership topics.
Help clients understand the financial implications of homeownership and make informed decisions.
Build relationships with bank partners and community organizations to support shared client referrals.
Offer virtual and in-person workshops as requested.
Enroll clients in the client management system and encourage enrollment through the organization’s website.
Establish and maintain trusting relationships and open communication with clients.
Schedule regular one-on-one sessions by Zoom, phone, and in-person appointments.
Monitor clients’ progress toward financial goals using Dynamics, the client relationship management software.
Connect clients with resources, services, and support networks available through Operation HOPE and community partners.
Stay informed about financial assistance programs, grants, and other community resources that may benefit clients.
Build alliances with community partners and refer clients to them.
Maintain accurate and detailed records of client activities using HUD guidelines.
Capture data daily and report client updates promptly in Dynamics to keep records current and accurate.
Promote Operation HOPE solutions through social media.
Meet monthly and annual production goals and manage time to meet tight deadlines.