Financial Support Business Analyst

Federal Reserve System•Minneapolis, MN

1d•$55,100 - $101,900•Onsite

About The Position

The Federal Reserve Bank of Minneapolis’s Financial Support Office – National Accounting and Customer Support (FSO NACS) is seeking Business Analysts to join our Operations Team. FSO NACS provides customer support to institutions utilizing Federal Reserve Accounting services. You will be a key team member of the operations (OPS) Team who support the 12 Federal Reserve Banks. This team is part of the NACS Division which is part of the Financial Support Office (FSO) and provides general ledger and customer accounting, including depository institution (DI) and billing for the FSO. For applicants residing in Minnesota: This position requires regular on-site presence. This position does not sponsor employment visas. There are two vacancies that will be filled at either a Business Analyst I or II level. To be considered at either level, you must meet the required education and relevant years of experience for each of the levels.

Requirements

Minimum of one (1) year experience direct work-related experience (for BA I).
Minimum of three (3) years of direct work-related experience (for BA II).
Experience in business operations or financial environment preferred.
Experience with enterprise accounting applications and MS Power Platform.
Experience in supporting and contributing to multiple assignments (for BA I).
Experience supporting, managing and prioritizing multiple assignments (for BA II).
Experience in a call center or operational and customer-focused environment is preferred.
Experience in developing or updating clear and concise procedures.
Experience collaborating with stakeholders to identify process improvement opportunities.
Demonstratable analytical, problem solving and decision-making abilities with strong attention to detail and organizational skills.
Basic to intermediate knowledge and experience of accounting principles, Federal Reserve Financial Services and AS5/COSO controls and procedures is desired.
Proficiency in MS Office applications (Excel, Word, SharePoint, Teams) and experience generating reports and queries from databases is preferred.
Ability to exercise good judgment in the use of confidential or sensitive information pertaining to external and internal customers and operations.
Ability to collaborate across Reserve Banks and National Business Lines for coordination and problem resolution.
Strong commitment to providing exceptional customer service for internal and external stakeholders.

Responsibilities

Participate in the collection, preparation, analysis, and tracking of customer service requests for new Federal Reserve services or changes to existing services.
Provide basic analytical support for Financial Institutions and the Federal Reserve or other federal agency staff and management in resolving routine customer, operational, and business issues. Escalating to experienced staff when necessary.
Provide basic support for external and internal customer inquiries via phone or email.
Monitor and verify adherence to policies, procedures and standards for new and existing account and service setup.
Track quality measures, identify trends, and prepare performance metrics reports aligned with departmental goals and objectives.
Function well in team-oriented environment while working in proximity with other employees from across the System
Participate in, or support, the analysis and enhancement of business functions and operational processes.
Participate in, or support, preparing and/or revising communications, including proposals, reports, and presentations.
Participate in departmental risk identification activities, conduct COSO testing and documentation, and complete security assurance risk management processes.
Provide intermediate analytical support for Financial Institutions and the Federal Reserve or other federal agency staff and management in resolving routine customer, operational, and business issues.
Provide intermediate support for external and internal customer inquiries via phone or email.
Participate in, or support, Federal Reserve or federal agency initiatives, collaborating across Federal Reserve business areas and communicating with stakeholders at all levels.
Support or facilitate the development and implementation of peer-to-peer training sessions and required materials; in-person or virtually.