Business Support Analyst

State of Vermont • Calais, VT

1d • Onsite

About The Position

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. If you are passionate about public service, we want to hear from you! This position offers a unique opportunity to work at the intersection of technology, public service, and Vermont property tax administration. You will work closely with the Property Valuation and Review Division and software development teams to support systems related to Vermont’s grand list, property tax administration, and Vermont’s Current Use program. Your commitment to continuous improvement in this role will contribute directly to the modernization of government services across Vermont. In this role, you will help coordinate and test software changes, gather business requirements, troubleshoot issues, and support system enhancements that directly impact municipalities, taxpayers, and State staff across Vermont. Examples of work include legislative updates, annual revisions to tax forms and workflows, and operational process improvements. This position requires a high degree of independence, the ability to balance competing priorities, and adaptability in a fast-changing environment.

Requirements

• Associate's degree in accounting, statistics, business administration, project management, information technology management, or related field AND two (2) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field
• OR
• Four (4) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field.
• OR
• Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field.
• Experience in business analysis, project management, software implementation, or process improvement
• Ability to learn complex business and technical processes, including tax administration systems
• Strong communication skills and the ability to explain technical concepts to non-technical audiences
• Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
• Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information.

Nice To Haves

• Experience with SQL is preferred but not required
• Basic understanding of SQL.

Responsibilities

• Test software changes to ensure that the changes meet business requirements, function correctly, and are the optimal solution for users.
• Collaborate with Division staff to prioritize requests for bug fixes and enhancements and troubleshooting issues for internal and external users.
• Gather business requirements and analyze operational needs for system changes
• Support software enhancements related to Vermont property tax administration and the Current Use program
• Identify risks involved with making process changes while analyzing the benefits of implementing the changes.
• Quantify, recommend, and implement upgrades and enhancements to software.
• Review and improve business processes and workflows
• Communicate project status, issues, and updates to stakeholders
• Support staff through system and process changes

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree