Financial Solutions Coordinator

loanDepot•Chandler, AZ

7d•Onsite

About The Position

Responsible for assisting with the development and implementation of financial solution programs for all National Joint Ventures customers. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Requirements

High School Degree or equivalent preferred
a minimum of four (4) + years’ experience working in the mortgage lending and credit analysis.
Experience with complex mortgage tools, systems, and software required.

Responsibilities

Develops the financial solutions plan with emphasis on creating a coordinated, cost-effective, and collaborative framework for all National Joint Venture borrowers requiring assistance.
Defines, implements, reviews, updates, monitors, and manages all KPI’s to ensure they align with the overall National Joint Venture strategy and annual objectives, are consistent, and promote a shared purpose across the National Joint Venture Channel and the enterprise.
Identifies and implements sustainable process improvement initiatives and communicates those initiatives to internal teams and customers if applicable.
Collaborates with both internal and external customers to create impactful solutions to address customer needs.
Oversees maintenance of complete and accurate account records as well as monitor and track response times, repair times, and customer satisfaction rates.
Provides an excellent customer experience for all clients and provides solutions for accomplishing their homeownership dreams through improved financial stability.
Maintains compliance with various regulations associated with financial solutions.
Performs other duties and projects as assigned.