Financial Solutions Specialist

PenFinancial Credit Union • Niagara Falls, ON

9d • CA$53,025 - CA$66,281 • Onsite

About The Position

Provide exceptional brand experiences for our members or a prospecting Member by delivering value-added service to members including loans, mortgages, registered and non-registered investment products and keep a watch for opportunities to promote other member services to support member success. Complete all administrative duties accurately and as per required timelines – “first time right”. Make sound lending decisions within limits.

Requirements

• 3+ years progressive experience in credit union or bank branch with lending limits

Responsibilities

• Meeting with members to gather all required information needed to make sound loan and mortgage decisions within discretionary limits and/or make recommendations for approvals and/or declines to manager.
• Identify opportunities to promote other member services to support member success.
• Provide individualized financial counseling (i.e. debt consolidations, budgeting) and information to members.
• Meet with families to review accounts of deceased members.
• Lead the account opening process.
• Sell and cross sell credit union loan insurance products through the education of members.
• Complete all administrative duties accurately and as per required timelines – “first time right” including preparing instructions in support of complete, accurate and compliant loan and mortgage documentation.
• Ensure accurate on LOS.
• Provide documentation for solicitors.
• Conduct PPSA/Credit Bureau reports.
• Balance and process CDI/CI/CL reporting and remittance.
• Address loan extension requests, substitution of security, and complete problem solving to best suit the members’ needs.
• Prepare and process CAFTs, mortgage renewals, extensions, and add-backs.
• Check credit files, registered (TFSAs, RESPs, RRSPs, and RRIFs) and nonregistered investment entries processed by other staff to meet risk management requirements.
• Accurately prepare all estate related administration.
• Respond to all assigned reports.
• Work with and support all staff in the branch to ensure overall exceptional brand experiences for our members.
• Be a positive influence on the culture within the branch.
• Actively support all branch campaigns and promotions.
• Back up MSRs as needed.
• Support the Saturday rotation schedule.
• Review and act on all delinquent accounts and maintain a systematic collection procedure for early identification of problem accounts and promptly initiate and/or recommend appropriate action to minimize risk and initiate action under direction of Branch Manager.
• Interview and advise members regarding investments, including but not limited to GICs, TFSAs, RRSPs, RESPs, etc., and make referrals to appropriate staff as necessary.
• Perform other assigned responsibilities.

Benefits

• competitive compensation
• performance-based success sharing
• a defined contribution pension plan
• wellness supports
• opportunities for ongoing learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed