Financial Services Supervisor, Support Operations
AIS Healthcare•Dallas, TX
•Hybrid
About The Position
AIS Healthcare is seeking an experienced Financial Services Supervisor, Support Operations to lead their Document Management team. This role involves overseeing the processing, maintenance, storage, and retrieval of patient health information. The ideal candidate will have healthcare operations leadership experience, strong EMR knowledge, and a passion for process improvement and team development.
Requirements
- High School Diploma or GED
- Prior experience in Health Information Management, Medical Records, Document Management, or related healthcare operations
- Experience working with Electronic Medical Records (EMR) systems
- Strong understanding of healthcare documentation and document management processes
- Excellent organizational, communication, and problem-solving skills
- Experience with Electronic Medical Record (EMR) Systems
- Microsoft Outlook, Word, and Excel
- Healthcare document management processes
- Scanning, indexing, retrieval, and records management
- Payer portals such as Availity, NaviNet, or similar platforms
- Office equipment including scanners, fax machines, and related technologies
- Advanced Microsoft Excel skills, including experience with Pivot Tables, VLOOKUPs/XLOOKUPs, formulas, filtering, sorting, and data analysis
- Ability to interpret data and use Excel to monitor trends, metrics, and operational performance
Nice To Haves
- Associate's or Bachelor's Degree
- Previous leadership or supervisory experience
- Experience managing healthcare operations teams
- Experience with payer portals and electronic document submissions
- Knowledge of healthcare revenue cycle operations
Responsibilities
- Supervise and coordinate daily activities of the Document Management team
- Manage staffing schedules, workload distribution, and time-off requests
- Conduct performance reviews and coaching sessions
- Provide employee training, mentoring, and ongoing development
- Participate in hiring, onboarding, and disciplinary processes
- Motivate team members to achieve departmental goals and service standards
- Oversee daily processing of patient health information, medical records, correspondence, and documentation workflows
- Ensure timely triage, distribution, indexing, and retrieval of documents
- Oversee EMR document uploads through payer portals such as Availity and NaviNet
- Verify quality control of scanned, indexed, and distributed documents
- Monitor staff documentation practices for consistency and accuracy
- Coordinate with clinics and internal departments to resolve documentation gaps
- Serve as an escalation point for internal documentation-related inquiries
- Ensure compliance with HIPAA, company policies, accreditation standards, and regulatory requirements
- Conduct quality reviews of current workflows and procedures
- Analyze trends impacting departmental performance and revenue
- Develop and implement process improvements
- Create and update departmental policies, procedures, and training materials
- Monitor performance metrics and workflow efficiency
- Partner with Revenue Cycle, Billing, Intake, Pharmacy, Clinical, and Sales teams
- Coordinate communication between departments and external providers
- Support organizational initiatives and special projects
- Assist in achieving operational and financial goals
Benefits
- Hybrid work flexibility on an as-needed basis
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Long-Term Disability Insurance
- Generous Paid Time Off
- 401(k) with Employer Match
- Career Growth Opportunities
- Collaborative Team Environment
- Mission-Driven Culture Focused on Patient Care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
