Financial Services Supervisor, Support Operations

AIS Healthcare•Dallas, TX

5d•Hybrid

About The Position

AIS Healthcare is seeking an experienced Financial Services Supervisor, Support Operations to lead their Document Management team. This role involves overseeing the processing, maintenance, storage, and retrieval of patient health information. The ideal candidate will have a background in healthcare operations, leadership experience, strong EMR knowledge, and a commitment to process improvement and team development. This is a hybrid opportunity available on an as-needed basis.

Requirements

High School Diploma or GED
Prior experience in Health Information Management, Medical Records, Document Management, or related healthcare operations
Experience working with Electronic Medical Records (EMR) systems
Strong understanding of healthcare documentation and document management processes
Excellent organizational, communication, and problem-solving skills
Experience with Electronic Medical Record (EMR) Systems
Experience with Microsoft Outlook, Word, and Excel
Experience with healthcare document management processes
Experience with scanning, indexing, retrieval, and records management
Experience with payer portals such as Availity, NaviNet, or similar platforms
Experience with office equipment including scanners, fax machines, and related technologies
Advanced Microsoft Excel skills, including experience with Pivot Tables, VLOOKUPs/XLOOKUPs, formulas, filtering, sorting, and data analysis
Ability to interpret data and use Excel to monitor trends, metrics, and operational performance

Nice To Haves

Associate's or Bachelor's Degree
Previous leadership or supervisory experience
Experience managing healthcare operations teams
Experience with payer portals and electronic document submissions
Knowledge of healthcare revenue cycle operations

Responsibilities

Supervise and coordinate daily activities of the Document Management team.
Manage staffing schedules, workload distribution, and time-off requests.
Conduct performance reviews and coaching sessions.
Provide employee training, mentoring, and ongoing development.
Participate in hiring, onboarding, and disciplinary processes.
Motivate team members to achieve departmental goals and service standards.
Oversee daily processing of patient health information, medical records, correspondence, and documentation workflows.
Ensure timely triage, distribution, indexing, and retrieval of documents.
Oversee EMR document uploads through payer portals such as Availity and NaviNet.
Verify quality control of scanned, indexed, and distributed documents.
Monitor staff documentation practices for consistency and accuracy.
Coordinate with clinics and internal departments to resolve documentation gaps.
Serve as an escalation point for internal documentation-related inquiries.
Ensure compliance with HIPAA, company policies, accreditation standards, and regulatory requirements.
Conduct quality reviews of current workflows and procedures.
Analyze trends impacting departmental performance and revenue.
Develop and implement process improvements.
Create and update departmental policies, procedures, and training materials.
Monitor performance metrics and workflow efficiency.
Partner with Revenue Cycle, Billing, Intake, Pharmacy, Clinical, and Sales teams.
Coordinate communication between departments and external providers.
Support organizational initiatives and special projects.
Assist in achieving operational and financial goals.