Financial Services Specialist

The Baldwin Group • Bethesda, MD

3d

About The Position

The Financial Services Specialist works with the Director of Financial Services to manage investment and wealth management client relationships on behalf of the Company and investment advisors. The role handles incoming wealth management client contact and reviews investment orders to ensure transactions are executed correctly and promptly.

The specialist works with financial advisors and clients to open and service accounts, execute investment transactions, and manage individual life, disability, and long-term care processes. The role also responds to client requests, resolves account-related issues, supports prospect and client investment reviews, configures accounts in investment and wealth management software, and electronically files related documents.

The position is based in a fast-paced, multi-tasking environment, and travel may be required. The starting pay is $53,000+ annually; salary is negotiable upon hire.

Requirements

• At least 1 year of experience in the financial industry.
• Demonstrated excellent customer service experience and customer management skills.
• Experience with Customer Relationship Management (CRM) systems.
• Experience with investment and wealth management software platforms, such as eMoney.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to learn other appropriate programs or software systems used by the firm.
• Ability to adapt to change and support change proactively in a rapid-growth environment.
• Analytical problem-solving and decision-making skills, including researching and analyzing options, drawing sound conclusions, presenting findings, and making thoughtful recommendations while considering risk and short- and long-term impact.
• Ability to build and maintain collaborative relationships with people outside the organization.
• Effective verbal and written communication skills, using correct language and grammar in a professional, diplomatic, and tactful manner.
• Ability to provide a high level of interactive customer service that supports customer satisfaction and retention.
• Initiative to identify needs and bring solutions to leadership proactively.
• Organization and time-management skills, including working independently with minimal supervision, meeting deadlines, managing multiple priorities, and maintaining attention to detail.
• Team orientation and interpersonal skills, including the ability to develop and maintain collaborative relationships at all organizational levels.
• Demonstrates behavior aligned with the organization’s core values and culture.

Nice To Haves

• More than 1 year of experience in the financial industry is preferred.

Responsibilities

• Work with financial advisors and clients to open accounts and review accounts for correct features.
• Service existing accounts, including executing investment transactions, transfers, rollovers, renewals, and account closings.
• Respond to client queries, requests, and investment or wealth management issues.
• Research and resolve issues and requests relating to statements, deposits, checks, and EFT transactions.
• Prepare associates and coach colleagues regarding prospect and client investment reviews.
• Establish and configure accounts using investment and wealth management software.
• Manage individual life, disability, and long-term care processes, including quotes, applications, policy preparation and delivery, customer service, issue resolution, and process reporting.
• Scan and electronically file investment, wealth management, and individual insurance-related documents.
• Review investment orders to help ensure transactions are executed correctly and in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed