Financial Services Representative

World Finance•Shelbyville, TN

19h•Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address financial needs. The role involves daily, high-volume outbound calls, in-person customer meetings, loan closing, and responsibility for keeping accounts current while generating new business. The position requires managing a fast-paced workload, handling challenging conversations, and meeting performance expectations across sales, collections, tax services, and branch operations. Compensation is $17–$19 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings may increase with individual and branch performance. World Finance has served customers since 1962 through personal loans, tax services, and credit-building solutions. It operates more than 1,000 branches across 16 states and describes a promote-from-within culture with growth opportunities. The role is office-based and requires regular in-person attendance during scheduled work hours. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently complete required bank runs and transport deposits without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Demonstrated ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.
Ability to attend work in person regularly during scheduled hours.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to manage shifting priorities and deadlines while demonstrating professionalism, adaptability, collaboration, and multitasking.
Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.
Ability to perform occasional walking, standing, bending, reaching, and similar activities, as well as occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.
Ability to travel locally to offsite locations and banks as required for business purposes.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking customers for their business.
Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in accordance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and document activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash, and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Maintain a professional office environment and, as needed, assist with general office upkeep.