Financial Services Representative

World Finance•Jackson, GA

11d•Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address their financial needs. The role includes daily, high-volume outbound calling for collections, application follow-up, tax services, and new business generation; meeting with customers in person; and closing loans. The FSR is accountable for keeping accounts current while generating new business and meeting performance expectations across sales, collections, tax preparation, account management, and branch operations. The position offers performance-based bonus opportunities and advancement potential. World Finance has helped customers with personal loans, tax services, and credit-building solutions since 1962. It operates more than 1,000 branches across 16 states and describes its culture as focused on growth, promotion from within, community involvement, and work-life balance. Compensation is $16–$18 per hour, based on experience and location, plus performance-based bonus opportunities. This is an office-based role involving regular in-person attendance during scheduled work hours and frequent customer and coworker interaction. Occasional extended hours or weekend work and local travel to offsite locations and banks may be required. The position involves a combination of stationary work and movement around the office, with occasional light lifting, pushing, or pulling of materials generally up to 30 pounds. Reasonable accommodations may be made unless they create an undue hardship.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Proven ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills with accurate and consistent data entry.
Regular in-person attendance during scheduled work hours is essential.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to manage shifting priorities and deadlines with professionalism, adaptability, collaboration, and multitasking.
Ability to perform occasional walking, standing, bending, reaching, and similar activities, and occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.
Occasional local travel to offsite locations and banks as required for business purposes.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking customers for the business.
Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and document activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash, and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
May assist with general office upkeep to maintain a professional environment.