Financial Services Representative
About The Position
The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address their financial needs. The role involves substantial daily outbound calling, including high-volume collection activity, in-person customer service, and closing loans. The FSR is accountable for keeping accounts current while generating new business and meeting performance expectations across sales, collections, tax services, and branch operations. The position offers performance-based bonus opportunities and advancement potential. This is an office-based role in a fast-paced environment with frequent customer and coworker interaction. Regular in-person attendance during scheduled work hours is essential. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs.
Requirements
- High school diploma or equivalent.
- Valid driver’s license, reliable transportation, and current insurance.
- Ability to independently complete required bank runs and transport deposits without relying on non-employees for transportation.
- Ability to obtain required insurance licensing.
- Experience in sales, customer service, collections, or account management with measurable results.
- Proven ability to handle high-volume calls and difficult customer conversations.
- Track record of meeting or exceeding goals in a fast-paced environment.
- Strong communication, problem-solving, and organizational skills.
- Basic computer skills and accurate, consistent data entry.
- Ability to perform computer work, handle documents, and communicate information effectively.
- Ability to perform occasional light lifting, pushing, or pulling of office materials, generally up to 30 pounds.
Nice To Haves
- Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.
Responsibilities
- Drive and close loan sales by taking applications, explaining terms, and asking for the business.
- Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
- Manage delinquent accounts by securing payments and setting payment arrangements.
- Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
- Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
- Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
- Process payments, account updates, and tax-related documentation, and document activity in company systems.
- Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
- Handle and balance cash, and complete required bank runs to deliver deposits.
- Follow company policies, procedures, and regulatory requirements.
- Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
- Maintain a professional office environment and may assist with general office upkeep.
Benefits
- Major medical, dental, vision, and life insurance.
- Long-term disability coverage.
- Free mental health support.
- 401(k) with company match.
- Paid holidays and vacation time.
- Paid volunteer time.
- Performance-based bonus opportunities tied to branch results.
- Predictable schedules with a focus on time outside of work.
- Growth and advancement opportunities, including a promote-from-within culture.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
