Financial Services Representative

World Finance • Antioch, TN

9d • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address their financial needs. The role involves daily, high-volume outbound calls, in-person customer meetings, closing loans, and balancing collections with new-business generation. The representative must manage a fast-paced workload, handle challenging conversations, and meet performance expectations across sales, collections, tax services, and branch operations. Compensation is $17–$20 per hour, based on experience and location, with performance-based bonus opportunities. Total earnings may increase with individual and branch performance.

World Finance has served customers since 1962 through personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and says it has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. The position offers growth opportunities and a promote-from-within culture.

This is an office-based role with regular in-person attendance during scheduled work hours. Work includes frequent customer and coworker interaction, a combination of stationary work and movement around the office, and occasional local travel to offsite locations and banks. Occasional extended hours or weekend work may be required based on business needs. The role requires professionalism, adaptability, collaboration, and multitasking in a fast-paced environment with shifting priorities and deadlines.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently complete required bank runs and transport deposits without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Demonstrated ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate, consistent data entry.
• Ability to communicate clearly and professionally in person, by phone, and electronically.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to perform a combination of stationary work and regular movement, including occasional walking, standing, bending, and reaching.
• Ability to occasionally lift, push, or pull office materials, generally up to 30 pounds.
• Regular in-person attendance during scheduled work hours.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking customers for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new-business generation in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and arranging payment plans.
• Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and answer customers’ tax-related questions in accordance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, update accounts, handle tax-related documentation, and record activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Travel locally to offsite locations and banks as required for business purposes.
• May assist with general office upkeep to maintain a professional environment.

Benefits

• Major medical, dental, vision, life insurance, and long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays and vacation time.
• Paid volunteer time.
• Performance-based bonus opportunities.
• Growth and advancement opportunities, including a promote-from-within culture.
• Predictable schedules with a focus on time outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED