Financial Services Representative - Market Place

Carter Bank • Christiansburg, VA

2d

About The Position

As a Financial Services Representative, you are a first point of contact for customers and guide them through banking needs with a proactive, personalized approach. The role combines customer interaction and financial expertise, including handling everyday transactions, educating customers about self-service options, assisting with basic banking needs, and routing customers to appropriate next steps. Through these interactions, the representative builds customer relationships and supports customers’ financial well-being.

Requirements

• High school diploma or equivalent required; some college is a plus.
• Successful customer service and/or sales experience required.
• Intermediate customer service skills.
• Intermediate verbal, written, and listening skills.
• Basic problem-solving skills.
• Intermediate collaboration skills.
• Basic understanding of banking products and services.
• Intermediate adaptability skills.
• Basic prioritization skills.
• Basic proficiency with MS Office.
• Basic critical-thinking skills.
• Ability to stand, walk, bend, and stoop.
• Ability to sit at a desk for long periods and use a computer.
• Ability to occasionally move or lift up to 25 pounds.
• May be asked to work supplemental hours periodically.
• Limited travel is required occasionally during and after business hours.

Nice To Haves

• Previous experience in a retail bank or related industry preferred.
• Prior cash-handling experience preferred.
• Some college is a plus.

Responsibilities

• Provide customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring customers to partners.
• Deliver an exceptional customer experience by engaging customers, building relationships through meaningful conversations, asking relevant questions, anticipating and responding to needs, and providing solutions that earn trust.
• Identify basic customer needs and generate high-quality referrals to branch associates, internal partners, and external vendor partners to support customers’ financial goals.
• Use bank resources to resolve basic or common account and customer issues, escalate unresolved issues for further research, and provide clear, accurate answers and timely solutions.
• Support efficient branch operations by following established processes and guidelines and complying with applicable policies, procedures, rules, and regulations.
• Participate in and support the bank’s strategic plan to grow the retail bank’s business.
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
• Develop professionally by sharpening existing skills and learning new ones through assigned and self-sourced training, branch coaching and observations, and other learning opportunities.
• Attend and participate in bank-sponsored events, enhance the bank’s visibility, and contribute to acquiring new customers.

Benefits

• Eligible associates may participate in Carter Bank’s benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED