Financial Services Representative - Market Place

Carter Bank•Christiansburg, VA

3d•$14 - $22

About The Position

As a Financial Services Representative, you are the first point of contact for customers and guide them through their banking needs with a proactive, personalized approach. The role combines customer interaction with financial expertise and includes handling everyday transactions, educating customers about self-service options, assisting with basic banking needs, and directing customers to appropriate next steps. The representative builds customer relationships to help improve their financial well-being. The position provides customer services such as transaction processing, account servicing, opening accounts and products, and referrals. It supports branch operations and the bank’s retail growth strategy while meeting sales goals and complying with applicable policies and regulations. The representative is also expected to develop their skills through training, coaching, observations, and other learning opportunities, and to participate in bank-sponsored events that increase the bank’s visibility and customer base.

Requirements

High school diploma or equivalent.
Successful customer service and/or sales experience.
Intermediate customer service skills.
Intermediate verbal, written, and listening skills.
Basic problem-solving skills.
Intermediate collaboration skills.
Basic understanding of banking products and services.
Intermediate adaptability skills.
Basic prioritization skills.
Basic proficiency with MS Office.
Basic critical-thinking skills.
Ability to stand, walk, bend, and stoop; sit at a desk for long periods and use a computer; and occasionally move or lift up to 25 pounds.
May be asked to work supplemental hours periodically.
Limited travel may be required occasionally during and after business hours.

Nice To Haves

Some college.
Previous experience in a retail bank or related industry.
Prior cash handling experience.

Responsibilities

Process transactions and provide customer and account servicing, open new accounts and products, and refer customers to partners.
Deliver a strong customer experience by proactively engaging customers, building relationships through meaningful conversations, identifying and anticipating needs, and providing solutions.
Identify basic customer needs and generate referrals to branch associates, internal partners, and external vendor partners to support customers’ financial goals.
Use bank resources to resolve basic or common account and customer issues, escalate unresolved issues for further research, and provide clear, accurate answers and timely solutions.
Support efficient branch operations by following established processes and guidelines and complying with applicable policies, procedures, rules, and regulations.
Participate in and support the bank’s strategic plan to grow the retail bank’s business.
Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
Develop professionally by sharpening existing skills and learning new ones through assigned and self-sourced training, branch coaching, observations, and other learning opportunities.
Attend and participate in bank-sponsored events, enhance the bank’s visibility, and contribute to acquiring new customers.