FINANCIAL SERVICES REP 2 - Bilingual Preferred

Strata Credit Union•Wasco, CA

7d•$19 - $29•Onsite

About The Position

Under general supervision, this role involves collecting member information to complete loan and deposit account applications for review. The representative will educate members on products and services, guide them towards better financial decisions, and ensure all regulatory criteria are met when submitting applications. Responsibilities also include performing basic transactions, monitoring for fraudulent activity and financial abuse, and opening/servicing various account types.

Requirements

Basic reading, writing, and math skills.
Attention to detail.
Computer skills.
Communication skills.
Ability to work effectively and cohesively with staff and members.
Fluency in English.
High school education or G.E.D. equivalency certificate.
One to two years’ experience in member services and/or financial services area of a credit union, or financial institution.

Nice To Haves

Bilingual (Spanish preferred).

Responsibilities

Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient and accurate service.
Monitor for suspicious activity, fraud, and financial abuse by documenting, and submitting information to the correct department.
Educating members on credit union products and services to help them make better financial decisions. Educate members on credit and lending requirements and help guide them on consolidation or credit growth when necessary.
Open new Share Certificates and perform maintenance on certificates currently open, including updating maturity options and processing withdrawals and renewals.
Opening new accounts, including shares, checking accounts, minor accounts, CID accounts, Rep Payee, and Trusts. Servicing existing accounts by adding/ removing joints, processing deceased account notifications, updating names, account numbers, and beneficiaries.
Collect and review documents in accordance with CIP Procedures.
Obtain and understand credit reports and review for accuracy. Educate members on their credit and help them make empowering financial decisions. Document information pertaining to credit for underwriting’s review.
Work up effective loan and deposit application comments for underwriting and compliance review.
Calculate income on paystubs, as well as properly collect tax returns, retirement income, social security income, and rental analysis for loan application decisions. Collect necessary documents and process loan applications including signature loans, auto loans, lines of credit, credit cards, and share secure loans. Gather signatures, review documents with members, and disburse loan proceeds.
Effectively fill out and gather signatures on DMV forms needed for auto loans.
Perform basic transactions in branch for members, including but not limited to check/ cash withdrawal, deposit and loan payments.
Achieve goals set by management.
Complete mandatory BSA compliance training annually.
Maintain a thorough working knowledge of credit union history and philosophies, as well as policies and procedures of the credit union.
Reliable and predictable attendance is an essential duty of this position.
Perform other financial services duties as assigned by management.