Financial Services Representative-Full Time

Security Credit Union•Burton, MI

10d

About The Position

Provides quality service to internal and external members in person and over the telephone. Performs duties assigned to teller and member services areas according to established policies and procedures. The role promotes credit union products and services, completes member transactions, supports lending and account services, maintains operational records and equipment, and provides backup and other assigned support. The listed essential functions may be supplemented as necessary.

Requirements

High school diploma or equivalent.
Previous cash-handling and customer service experience desired.
Must attain all licenses and/or certifications required to perform the position’s duties.
Good keyboard, numerical, clerical, and communication skills.
Good customer service skills and cross-selling ability.
Ability to work effectively with management and other staff, deal effectively with people, and promote a team environment.
Ability to apply practical reasoning, interpret instructions, perform arithmetic and monetary calculations, read, write reports, and communicate effectively.

Nice To Haves

Previous cash-handling experience.
Previous customer service experience.

Responsibilities

Maintain knowledge of and promote credit union products and services, make outbound calls and referrals, and complete Sales Plus logs.
Order and maintain office supplies, prepare and organize the workstation, and distribute incoming and outgoing mail.
Train or mentor employees as directed and keep the supervisor updated on work status.
Balance daily, perform operational duties, troubleshoot department equipment, report errors and out-of-balance conditions, correct applicable discrepancies, and perform office closing procedures.
Maintain working knowledge of online systems and department software, including system outage procedures; prepare reports, maintain Excel reports, file, copy, scan documents and signature cards, and back up other duties as assigned.
Perform member services, including opening, closing, and maintaining deposit accounts and certificates; servicing credit and debit cards; processing stop payments, checking account requests, transfers, wire transfers, electronic service requests, loans, and other account-related requests; investigating account or card fraud; and maintaining member files.
Maintain knowledge of lending policies, loan approval guidelines, applicable laws and regulations, NADA resources, MLA, and HMDA; promote the TruStage Lender Development Program; calculate loan terms and payments with eligible insurance coverages; and assist with insurance and GAP claims.
Perform membership officer or notary duties when assigned and carry out loan-related duties, including reviewing credit reports and disputes, processing lien terminations and verifications, maintaining loan files and vault, reviewing security title and tracking exceptions, handling CPI follow-up, and supporting youth programs and appointments.
Perform teller duties, including balancing cash and other items; processing deposits, payments, withdrawals, check cashing, mail requests, cashier checks, cash advances, money orders, gift cards, and promotional items; scanning and balancing Check 21; operating relevant machines; opening and closing sub-accounts; and verifying deposits.
Maintain lobby brochures and required logs; process drop-box transactions; perform member acknowledgement desk duties; handle deliveries and assigned side jobs; and perform other job-related duties as assigned.
Provide prompt, courteous service; work safely and collaboratively; follow credit union policies and procedures, including document shredding, key control, security, alarm, and office-opening and closing procedures; and complete required logs.
Perform assigned tasks in accordance with compliance requirements, policies, procedures, and standards; use Service/Sales Plus skills; meet management-set cross-selling and productivity standards; and respond to communications promptly.