Financial Services Operations Manager

Cisco•Upper Macungie Township, PA

3d•$130,000 - $207,200•Hybrid

About The Position

This role is part of a highly collaborative, Agile-driven team that operates in 2-week sprints. The team consists of domain specialists focused on process improvement, system functionality, and delivering high-quality results. They act as teachers, creators, and influencers, prioritizing effective communication, user training, and proactive support for production issues. The position plays a critical role in innovating the capabilities and functionality of Cisco Capital’s Global Connect Applications.

Requirements

8+ years of related experience, specifically within Cisco Capital or a leasing company.
3-5 years of experience with the Infolease or related subledger receivables system, lease accounting, Agile methodology, product development, and testing cycles.
Proficiency in applying accounting principles (GAAP/IFRS) to classify and summarize financial transactions.

Nice To Haves

BA/BS degree
Ability to detail complex processes, instruct classes, and work in a fast-paced environment.
Strong verbal and written business communication skills; ability to document requirements, create capacity plans, and debug complex system issues.

Responsibilities

Identifying and documenting business requirements.
Collaborating with IT development teams to deliver enhanced platform functionality.
Managing the project backlog and planning future enhancements.
Conducting gap analyses, impact assessments, and building process flow documentation.
Crafting test cases, reporting defects, and providing user training.
Acting as a domain specialist to resolve production issues and partner concerns.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
paid time away
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)
Cisco restricted stock units