Financial Services Officer - Alcoa
About The Position
The Financial Service Officer (FSO) delivers a high level of member service by building strong relationships and providing comprehensive financial solutions that meet member and employee needs. The role assists members with a wide range of financial transactions and services, including deposit accounts, consumer loans, Individual Retirement Accounts (IRAs), commercial accounts, certificates, fraud education and resolution, and other credit union products and services. The FSO serves as a trusted advisor, identifying opportunities to improve members' financial well-being, support credit union growth, and ensure compliance with established policies and procedures.
Requirements
- At least 1 year of customer service and/or sales experience.
- High school diploma or GED.
Nice To Haves
- At least 1 year of lending experience.
- At least 1 year of financial services experience.
Responsibilities
- Provide professional, courteous, and personalized service while building strong member relationships.
- Assist and guide members with financial transactions; open, maintain, and close consumer and commercial accounts; answer questions about products and services; and work with business partners to identify solutions beyond the employee's scope.
- Assess borrowing needs, recommend appropriate loan and ancillary products, guide members through consumer loan applications, and clearly communicate loan decisions, terms, denial reasons, payment options, and requirements in accordance with lending guidelines.
- Assist members with teller transactions and process transactions accurately and efficiently within established authority limits and policies.
- Maintain knowledge of fraud trends and prevention practices to identify and mitigate potential risks.
- Collaborate with coworkers to support branch operations and a positive member experience.
- Review system information, supporting documents, disclosures, and agreements to ensure documentation is accurate and complete; verify member information for compliance with policies, regulations, and procedures.
- Safeguard confidential information, follow security procedures, and identify and address potential security risks to protect members, employees, and credit union assets.
- Support branch and credit union initiatives, sales, service, and operational goals; contribute to team success and encourage member engagement with credit union products, services, and community involvement efforts.
- Perform other job-related duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
