Financial Services Officer - Northshore

ORNL Federal Credit Union • Knoxville, TN

4d

About The Position

At ORNL Federal Credit Union, the Financial Services Officer (FSO) delivers high-quality member service by building strong relationships and providing financial solutions that meet member and employee needs. The role assists members with a broad range of transactions and services, including deposit accounts, consumer loans, IRAs, commercial accounts, certificates, fraud education and resolution, and other credit union products and services. The FSO serves as a trusted advisor, identifies ways to support members’ financial well-being and credit union growth, and ensures compliance with established policies and procedures.

Requirements

• At least 1 year of customer service and/or sales experience.
• High school diploma or GED, or an equivalent combination of education, training, work-related experience, or military experience.
• Excellent written and verbal communication skills, including the ability to interact and make recommendations to all levels of the organization.
• Excellent organizational and analytical skills and reasoning ability.
• Working knowledge of Microsoft Office Suite.
• Strong customer service orientation.
• Attention to detail and the ability to perform basic mathematics.
• People-focused and able to work well with others.

Nice To Haves

• At least 1 year of lending experience.
• At least 1 year of financial services experience.

Responsibilities

• Provide professional, courteous, personalized service and build strong member relationships.
• Assist and guide members with financial transactions, including opening, maintaining, and closing consumer and commercial accounts; answer questions about products and services; and work with business partners to identify solutions beyond the employee’s scope.
• Discuss members’ borrowing needs and recommend appropriate loans and ancillary products.
• Guide members through consumer loan applications, identify opportunities to deepen relationships, follow lending guidelines, and clearly communicate loan decisions, terms, denial reasons, payment options, and lending requirements.
• Perform teller transactions accurately, efficiently, and professionally; process transactions within established authority limits and policies; and collaborate with coworkers to support branch operations and member experience.
• Maintain knowledge of fraud trends and prevention practices to identify and mitigate potential risks.
• Review system information, supporting documents, disclosures, and agreements to ensure documentation is accurate and complete.
• Verify member information against credit union policies, regulatory requirements, and established procedures.
• Safeguard confidential information, follow security procedures, remain alert to potential security risks, and take appropriate action to protect members, employees, and credit union assets.
• Support branch and credit union initiatives by participating in sales, service, and operational goals; contribute to team success; and promote member engagement through advocacy of credit union products, services, and community involvement.
• Perform other job-related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED