Financial Services Coordinator

City of Greeley • Greeley, CO

1d • Onsite

About The Position

The Financial Services Coordinator provides leadership and direction for employees and volunteers within Programming, Facility Rentals, Ticketing, and Front of House Operations and is responsible for public safety, risk management, training, documentation, and customer relations. The Financial Services Coordinator works under the supervision of the Cultural Affairs Manager to assist with creating and monitoring budgets to ensure they are accurate and balanced, analyzes ticket sales, recognizes variances, identifies trends, and provides creative alternatives and recommendations.

Requirements

• Associate's degree in accounting, finance, or a related field.
• Three to five (3 to 5) years of experience supervising customer service staff, running a ticket office operation, or performing financial support, including handling cash and credit transactions.
• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
• Possession of a valid driver’s license.

Nice To Haves

• NA

Responsibilities

• Creates, implements, and supervises policies and procedures related to customer service, patron safety, and daily office operations.
• Manages ticketing for events at the UCCC and supports ticketing services for other Greeley-area venues, including the Greeley Recreation Center and local churches.
• Modifies event details as needed, including creating seat maps, adding price codes, and blocking seats for VIPs, center circle, films, or other event needs.
• Communicates show information, on-sale dates, and tenant requests to supervised staff through electronic and printed materials, including special seating charts and group sales forms.
• Processes special ticketing requests, including outlet tickets, exchanges, credits, artist comps, and house comps.
• Runs ticketing utility programs and manages user setup functions as needed.
• Works with Information Technology staff and ShoWare to resolve software, internet sales, and operating system issues.
• Troubleshoots ticketing hardware, including Boca printers and ticket scanners, and coordinates repairs or replacement as needed.
• Recommends and advises management on the timing and terms of the biannual ShoWare contract.
• Stays current on trends, advancements, and changes in the ticketing industry.
• Presents ticket office data and negotiates settlements with road managers, ensuring compliance with existing contracts.
• Prepares weekly ticket sales reports for UCCC Marketing, management, and the Advisory Board.
• Produces ticket sales reports for artist agents and managers as requested.
• Develops annual budgets and monitors budget activity to ensure fiscal balance.
• Analyzes ticket sales data by collecting, monitoring, and preparing reports to support operational and strategic decision making.
• Identifies variances, recognizes trends, and provides recommendations and creative alternatives.
• Balances and reconciles division expenditures and revenues with information provided by the Finance Department.
• Directs journal entries and revenue adjustments to ensure proper financial allocation.
• Performs other duties as assigned.

Benefits

• health and wellness
• retirement savings
• discounted access to Greeley facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree