Financial Service Specialist I

Service 1st Federal Credit Union • Williamsport, PA

5d • Onsite

About The Position

Serve as liaison between the Credit Union and its members within a branch retail sales environment. Responsible for greeting members, performing routine account transactions, providing account information, opening new accounts, performing lending services and handling Credit Union members' needs in a professional manner.

Requirements

• Three to five years of similar or related experience in a credit union or banking environment.
• A high school education or GED.
• Requires well-developed interpersonal skills for communicating with members.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)
• State of Pennsylvania residency required.

Nice To Haves

• Prior consumer lending experience preferred.
• Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by management.
• Maintain eligibility and continuing education requirements necessary to obtain and maintain various licenses required to sell insurance and/or underwrite loans
• Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc.
• Maintain a current understanding of lending regulations and comply with policies and regulations including, but not limited to, Bank Secrecy Act, Truth in Lending, Fair Lending, RESPA, HMDA, FCRA and the SAFE Act.

Responsibilities

• Perform routine member transactions, including but not limited to deposits, loan and VISA payments, transfers, and ordering members' checks.
• Interview, examine and process loan applications.
• Open new accounts and service existing accounts. Provide members with all necessary account information.
• Explains services to members and potential members to generate additional business and to promote positive public relations.
• Resolves account related concerns with members.
• Maintain office files as necessary.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED