Financial Service Representative - LendDirect Office 1508

Attain Finance • Oshawa, ON

11d • Onsite

About The Position

LendDirect, a member of the Attain Finance family with over 50 years of expertise, provides credit solutions across the U.S. and Canada. The company focuses on convenient, accessible financial services and is a leading consumer credit lender that values innovation and collaboration. As a Financial Service Representative, you will be central to the customer experience, delivering exceptional service, building relationships, and helping individuals secure financial solutions. This role offers a chance to grow your career, make a difference, and be rewarded for success within a dynamic team that is shaping the future of consumer finance. The company supports employee growth and contributions.

Requirements

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required

Nice To Haves

• college coursework or degree is a plus
• Experience in customer service, sales, or consumer finance

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Life Insurance
• Disability
• other voluntary coverages
• RRSP/DPSP program once you have completed 3 months of employment with a company match
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• potential to earn through the Monthly Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees