Financial Service Representative - LendDirect Office 1629
About The Position
LendDirect, a proud member of the Attain Finance family, brings over 50 years of expertise in providing convenient, easily accessible credit solutions across the U.S. and Canada. As a leading consumer credit lender, the company thrives on innovation and collaboration, with a portfolio that includes distinguished brands like Cash Money®, LendDirect®, and Heights Finance, all constantly evolving to better serve customers. As a Financial Service Representative, you will be at the heart of the customer experience, delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This role is an opportunity to grow your career, make a difference, and be rewarded for your success within a dynamic team that is shaping the future of consumer finance. The company supports employee growth, with examples of individuals advancing from Financial Service Representative to roles such as Shift Lead, Branch Manager, District Manager, and even corporate positions in Talent Acquisition.
Requirements
- A genuine desire to help others and provide top-tier service in every interaction.
- Confidence in promoting products and services that meet customer needs.
- Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Ability to think on your feet and offer creative solutions to customer challenges.
- Willingness to learn new systems and processes in a dynamic environment.
- A collaborative spirit with a desire to contribute to team success.
- High School diploma or equivalent required
Nice To Haves
- College coursework or degree is a plus.
- Experience in customer service, sales, or consumer finance is preferred
Responsibilities
- Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
- Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
- Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
- Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
- Follow all regulatory guidelines and company policies to protect customer information and company assets.
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- Life Insurance
- Disability
- Other voluntary coverages
- RRSP/DPSP program once you have completed 3 months of employment with a company match
- Employee Assistance Program
- Emergency Relief Fund
- Diversity and Inclusion Council
- Tuition Reimbursement
- Leadership Development Programs
- Potential to earn through the Monthly Bonus Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
