Financial Service Representative - LendDirect Office 1641

Attain Finance • Ottawa, ON

11d • Onsite

About The Position

LendDirect, a member of the Attain Finance family, boasts over 50 years of expertise in providing credit solutions across the U.S. and Canada. The company is a leading consumer credit lender focused on innovation and collaboration, with a portfolio including brands like Cash Money®, LendDirect®, and Heights Finance. As a Financial Service Representative, you will be central to the customer experience, providing exceptional service, building relationships, and helping individuals find the financial solutions they need. This role offers a chance to grow your career and be rewarded for success. The company emphasizes career development, with examples of employees advancing from Financial Service Representative to Shift Lead, Branch Manager, District Manager, and even into corporate roles within the Talent Acquisition team, showcasing significant opportunities for growth and development within the organization.

Requirements

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required

Nice To Haves

• college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Life Insurance
• Disability
• other voluntary coverages
• RRSP/DPSP program once you have completed 3 months of employment with a company match
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• potential to earn through the Monthly Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees