Financial Service Representative - Bilingual

Earthmover Credit Union•Oswego, IL

just now•$18 - $20•Hybrid

About The Position

Earthmover Credit Union (ECU) has been proudly serving the community for over 60 years. With our "People Helping People" philosophy at the heart of everything we do, we take immense pride in the services we provide to our members. We are currently looking for a Bilingual Financial Service Representative to deliver exceptional customer service at our Oswego Branch. As the first point of contact for members, you'll assist with their financial needs and address any questions they may have. Your role will be crucial to the success of ECU, offering you the chance to make a meaningful impact on the lives of our members.

Requirements

Bilingual in English and Spanish.
Ability to become certified as a notary within 12 months
Licensed through the Nationwide Multistate Licensing System (NMLS) or the ability to obtain.
Strong customer service skills with the ability to manage challenging situations with professionalism
Ability to multitask and prioritize effectively in a fast-paced environment
Keen attention to detail and accuracy
Excellent verbal and written communication skills
Proficient in cash handling
Ability to collaborate effectively as part of a team

Nice To Haves

Previous experience in a credit union or banking setting is preferred

Responsibilities

Deliver outstanding customer service to all members
Process transactions including deposits, withdrawals, loan payments, and transfers
Educate members on our products and services
Open new accounts and assist with loan applications
Reconcile cash drawer daily
Address and resolve member inquiries and concerns promptly and professionally
Adhere to procedures and protocols to maintain the security of member information and funds