Bilingual (Spanish) Financial Service Representative
About The Position
Heights Finance, a member of the Attain Finance family, is a leading consumer credit lender with over 50 years of expertise in providing credit solutions across the U.S. and Canada. We are seeking a motivated, customer-focused professional with a passion for helping others and a drive to succeed to join our dynamic team. This role offers a chance to grow your career, make a difference, and be rewarded for your success. We thrive on innovation and collaboration, and your contributions will be truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, and Heights Finance, all constantly evolving to better serve our customers.
Requirements
- Genuine desire to help others and provide top-tier service in every interaction.
- Confidence in promoting products and services that meet customer needs.
- Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Ability to think on your feet and offer creative solutions to customer challenges.
- Willingness to learn new systems and processes in a dynamic environment.
- A collaborative spirit with a desire to contribute to team success.
- High School diploma or equivalent required.
- Bilingual (Spanish) proficiency.
Nice To Haves
- College coursework or degree.
- Experience in customer service, sales, or consumer finance.
Responsibilities
- Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
- Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
- Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
- Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
- Follow all regulatory guidelines and company policies to protect customer information and company assets.
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- Other voluntary coverages
- 401(K) program with company match
- Employee Assistance Program
- Emergency Relief Fund
- Diversity and Inclusion Council
- Tuition Reimbursement
- Leadership Development Programs
- Potential to earn through the Monthly Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
