Financial Relationship Banker - Ashtabula, OH

Huntington National Bank • Ashtabula, OH

1d • Onsite

About The Position

As a Financial Relationship Banker, you help consumer and business customers achieve their financial goals by retaining and growing their relationships with the bank. You proactively identify customers’ financial goals and needs and recommend appropriate deposit, loan, and other banking products and services. The role is based in an office in Ashtabula, Ohio and is part of a welcoming, inclusive branch team where colleagues can contribute ideas and have an impact on customers, the bank, and the community.

You provide customer service, resolve issues, identify opportunities to deepen customer relationships, and help customers make effective use of the bank’s online, mobile, and ATM technology. You maintain knowledge of products, services, technology, and policies, and follow operational, security, risk, and regulatory procedures. Additional duties may be assigned.

Applicants must be currently authorized to work in the United States on a full-time basis. Huntington will not sponsor applicants for immigration benefits for this position. The position is subject to additional background-check requirements, including fingerprinting as required by NMLS regulations.

Requirements

• High school diploma or GED and at least one year of customer service and sales experience in banking, financial services, goal-driven retail sales, or business-to-business sales; alternatively, military service in administration, contracting, civil affairs, or a similar role.
• Ability to provide fingerprints as required by NMLS regulations and meet additional background-check requirements.
• Currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Bachelor’s degree and at least one year of customer service and sales experience in banking, financial services, goal-driven retail sales, or business-to-business sales.
• Ability to build, deepen, and retain relationships.
• Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology, including mobile services and online banking.
• Knowledge of consumer and business deposit products.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Proactively identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, a new-customer follow-up program, and referrals from customers, bank colleagues, and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build internal partnerships.
• Educate customers on optimizing their use of online, mobile, and ATM banking technology.
• Maintain knowledge of products, services, technology, and policies.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED