Financial Relationship Banker - Ravenna, OH

Huntington National Bank • Ravenna, OH

22h • Onsite

About The Position

As a Financial Relationship Banker, you help consumer and business customers achieve their financial goals by retaining and growing customer relationships. You proactively identify customers’ financial goals and needs and recommend appropriate deposit, loan, and other banking products and services. The role is based in an office branch workplace and offers a welcoming, inclusive team environment where colleagues can share ideas and contribute to customers, the bank, and the community.

You provide customer service and resolve issues, identify opportunities to deepen relationships, and educate customers about bank products, services, and technology. You also maintain knowledge of applicable products and policies and follow operational, security, risk, and regulatory procedures. Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor immigration benefits for this position.

Requirements

• High school diploma or GED.
• At least 1 year of customer service and sales experience in banking, financial services, goal-driven retail sales, business-to-business sales, or military service in an administration, contracting, civil affairs, or similar role.
• Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Bachelor’s degree.
• At least 1 year of customer service and sales experience in banking, financial services, goal-driven retail sales, or business-to-business sales.
• Ability to build, deepen, and retain relationships.
• Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Proactively identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, a new customer follow-up program, and referrals from customers, bank colleagues, and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build internal partnerships.
• Educate customers on optimizing their use of bank technology, including online, mobile, and ATM banking.
• Maintain knowledge of products, services, technology, and policies.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED