Financial Outbound Customer Service and Sales Representative

SinglePoint Group International Inc•Toronto, ON

2d•Onsite

About The Position

Join a high-performing, fast-paced team that is passionate about delivering exceptional service while proactively supporting customers through the loan application process. In this dual support and outbound sales role, you will play a key part in helping customers complete their applications, answer questions, and introduce them to additional services that fit their needs. We are hiring permanent full-time representatives with strong communication skills and a passion for connecting with people. If you're motivated, resilient, and ready to grow in your career—this is the opportunity for you.

Requirements

Previous experience in sales or customer service (outbound preferred)
Comfortable making outbound calls and working toward targets
Strong computer and multitasking skills
Strong communication & persuasion skills
Resilience and a positive attitude
Ability to build rapport quickly
Time management and follow-up discipline
Confidence in handling objections and closing conversations
Must successfully complete a criminal background check and credit check

Responsibilities

Guide prospects through the loan application process with clear, step-by-step support
Answer questions and ensure a smooth experience from start to finish
Help customers complete any outstanding steps to fund their loan quickly and efficiently
Use a computer-based dialer to reach out to prospects who started but didn’t complete their loan applications
Answer questions about the application process, eligibility, and general loan details
Build trust and confidence with prospects
When appropriate, direct customers to a nearby retail location for in-person assistance and further support
Keep detailed and accurate records of all customer interactions and outcomes in our CRM system