Financial Ops Recovery Process Specialist

Elevance Health•Ashburn, CA

1d•Remote

About The Position

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. The Financial Ops Recovery Process Specialist is responsible for providing technical direction, guidance and resources to associates on a day-to-day basis.

Requirements

Requires a BA/BS and minimum of 3 years related experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Previous experience in high-volume operations claims processing is strongly preferred.
Experience working in WGS is highly preferred
Work experience in FACETS is highly preferred

Responsibilities

Serves as a first line resource for financial operations associates for workflow and technical related processes.
Provides operational training, assists associates by answering day-to-day technical questions, monitors inventory to ensure workflow remains uninterrupted, and handles complex case research and resolution.
May review and monitor associates work for quality standards.
Reviews department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete.
May research operations workflow problems and system irregularities.
Assists with the development and testing of process improvement solutions and other operational improvements.