Financial Ops Recovery Process Specialist
About The Position
The Financial Ops Recovery Process Specialist is responsible for providing technical direction, guidance and resources to associates on a day-to-day basis. This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
Requirements
- Requires a BA/BS and minimum of 3 years related experience; or any combination of education and experience, which would provide an equivalent background.
Nice To Haves
- Previous experience in high-volume operations claims processing is strongly preferred.
- Experience working in WGS is highly preferred
- Work experience in FACETS is highly preferred
Responsibilities
- Serves as a first line resource for financial operations associates for workflow and technical related processes.
- Provides operational training, assists associates by answering day-to-day technical questions, monitors inventory to ensure workflow remains uninterrupted, and handles complex case research and resolution.
- May review and monitor associates work for quality standards.
- Reviews department policy and procedure manuals for accuracy and works to ensure procedures and polices are accurate and complete.
- May research operations workflow problems and system irregularities.
- Assists with the development and testing of process improvement solutions and other operational improvements.
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
