Financial Operations Specialist – Payroll Service Center

Mars • Hackettstown, NJ

7d • Onsite

About The Position

This role provides Tier 1 payroll support for inquiries from associates, internal departments, and outside agencies primarily via email and telephone calls. The specialist will escalate Tier 2 inquiries to appropriate payroll functions, adhere to Service Level Agreements, and provide necessary payroll reporting. Responsibilities include managing paystub and live paycheck distribution, logging inquiries in the CRM, and contributing to continuous process improvement within the Payroll Service Center and other payroll functions. The role also involves creating and updating work instruction documentation and ensuring compliance with internal ICE controls. Additionally, the specialist will perform Tier 2 Timekeeping Audits and handle Banking Reports.

Requirements

• Tier 1 Payroll support experience.
• Experience with email and telephone communication.
• Ability to escalate inquiries.
• Adherence to Service Level Agreements.
• Experience with payroll reporting.
• Experience with paystub and paycheck distribution.
• Proficiency in using a case management tool (CRM).
• Experience in process evaluation and improvement.
• Ability to create and update work instruction documentation.
• Knowledge of internal controls (ICE).
• Experience with Tier 2 Timekeeping Audits.
• Experience with Banking Reports.

Responsibilities

• Provide Tier 1 payroll support for inquiries raised by associates, internal departments, and outside agencies via email and telephone calls.
• Escalate Tier 2 inquiries to appropriate payroll functions.
• Adhere to all Service Level Agreements, providing responses or escalations within 2 business days.
• Provide payroll reporting for audits, subpoenas, and other requests.
• Responsible for paystub and live paycheck delivery distribution.
• Log inquiries into the case management tool (CRM).
• Engage in continuous process evaluation and implementation of process improvement efforts.
• Create and update work instruction documentation for PSC processes.
• Ensure compliance with all internal ICE controls.
• Perform Tier 2 Timekeeping Audits.
• Handle Banking Reports.

Benefits

• Company bonus
• Access to Mars University
• Industry competitive salary
• Medical benefits
• Dental benefits
• Participation in 401k plan
• Paid time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed