Financial Navigator-Oncology
About The Position
The Financial Navigator-Oncology role is a full-time position at Advocate Lutheran General Hospital, focusing on optimizing patient coverage and care, program development and expansion, and providing provider education and consultation within the oncology infusion department. The role requires a strong understanding of federal and state managed care programs, physician order requirements, consent for treatment guidelines, and HIPAA. A customer service background is essential, with a commitment to providing a high level of service to patients and their families. The candidate must be self-directed, able to balance clinical coordination with financial navigation responsibilities, and comfortable working in an environment where they may be exposed to patients with contagious diseases.
Requirements
- BS in Social Work, Finance or Care Management or related field
- 3 years managed care experience or 2 + years in oncology care or 3 years customer service experience
- Claims experience and provider office experience preferred
- Excellent communication and presentation skills
- Ability to succeed in a changing environment
- Ability to work independently and prioritize assignments
- Ability to problem solve and handle difficult calls/situations and maintain professionalism
- Excellent organizational skills
- Strong analytic skills
- Familiarity with Federal and State managed care programs
- Familiarity with Physician order requirements, consent for treatment guidelines, HIPAA, etc.
- Customer service background essential, with understanding of and commitment to providing a consistently high-level of service to patients and their families.
- Candidate must self direct priorities and balance the clinical coordination with financial navigation responsibilities.
Responsibilities
- Optimizing Patient Coverage and Care
- Program Development and Expansion
- Provider Education and Consultation
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
