Financial Liaison

Lifepoint Health • Marquette, MI

1d

About The Position

The Oncology Financial Liaison serves as a resource and liaison among patients and families, referral sources, clinics, and physicians. The role processes patient information accurately and promptly for billing, including demographics, insurance verification, and authorizations. The liaison works with external agencies to assist patients with eligibility requirements and monitors patients with self-pay, pending Medicaid, or less-than-full insurance coverage throughout treatment to evaluate and explain their financial responsibilities. The liaison also assists patients with contacting insurance companies and the internal insurance department about service coverage and payment questions, and retrieves and distributes insurance correspondence to physicians, advanced practice providers, nurses, and coworkers.

Requirements

• High school diploma or equivalent.
• At least 1 year of billing or insurance experience.
• Critical-thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• Associate's degree.
• 3 years of collection or finance experience.

Responsibilities

• Serve as a resource and liaison between patients and families, referral sources, clinics, and physicians.
• Process patient information accurately and promptly for billing, including demographics, insurance verification, and authorizations.
• Work with external agencies and assist patients with eligibility requirements.
• Monitor self-pay, pending Medicaid, and less-than-full insurance coverage throughout treatment to evaluate and educate patients about their financial responsibility.
• Assist patients in contacting insurance companies and the internal insurance department with questions about covered services and payment.
• Retrieve and distribute insurance correspondence to physicians, APPs, nurses, and coworkers.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED