Financial Information Counselor

Baptist Health

3d • Onsite

About The Position

The Financial Information Counselor shall be responsible for verification and discussion of patient's insurance benefits, treatment costs estimates, and other business forms as needed for treatment and imaging services. The Counselor shall complete financial counseling services for all patients. The Counselor will advise patients of their financial responsibility, collect payments, and initiate any financial assistance applications and forms as needed. Those Financial Information Counselors at MCC will also work with providers and other clinical staff to secure prior authorizations of services, and maintaining the process for authorizations ensuring that finalized pre-certifications and authorizations are communicated appropriately to all departments in a timely manner. This individual will be responsible to identify alternative sources of payment, arrange payment schedules for medical services, identify returning patients with accounts in bad debt and collect point of service payments as appropriate from insured patients. This position may have additional duties assigned that are within scope of the role.

Requirements

• High school graduate or equivalent required.
• Previous experience with use of Medicare, Medicaid, Commercial, and HMO payers eligibility systems required.
• At least 2 years experience in a medical business office, patient access, medical billing, or collections department (for MCC).

Nice To Haves

• Associate's degree in healthcare or business related field preferred.
• Bilingual capability (English/Spanish) desirable.
• Previous hospital insurance billing and collecting experience preferred.

Responsibilities

• Verification and discussion of patient's insurance benefits, treatment costs estimates, and other business forms as needed for treatment and imaging services.
• Complete financial counseling services for all patients.
• Advise patients of their financial responsibility, collect payments, and initiate any financial assistance applications and forms as needed.
• Work with providers and other clinical staff to secure prior authorizations of services.
• Maintain the process for authorizations ensuring that finalized pre-certifications and authorizations are communicated appropriately to all departments in a timely manner.
• Identify alternative sources of payment.
• Arrange payment schedules for medical services.
• Identify returning patients with accounts in bad debt and collect point of service payments as appropriate from insured patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED