Financial Guide

Solarity Credit Union • Moses Lake, WA

8d • Onsite

About The Position

Solarity Credit Union is seeking a full-time Financial Guide for our Moses Lake Branch. No prior banking experience is needed. This role is for candidates who are passionate about doing the right thing, enjoy working with people and technology, and have a stable work history. The ideal candidate enjoys engaging with people, solving problems, and creating positive experiences. Solarity Credit Union believes in hiring for culture and potential, providing all necessary training. What matters most is positive energy, eagerness to learn, and a genuine desire to support others on their financial journey.

Requirements

• Experience in customer service or sales
• Love connecting with people and providing outstanding experiences.
• Comfortable recommending helpful products and services (training provided)
• Bring a can-do attitude and genuine curiosity to every interaction.
• Enjoy being part of a supportive, team-oriented workplace.
• Have a high school diploma or equivalent.

Nice To Haves

• Bilingual in English and Spanish (a big plus, but not required)

Responsibilities

• Welcome and assist members with warmth and care
• Identify financial needs and recommend helpful products and services
• Create exceptional experiences and lasting relationships
• Ensure each member interaction is complete and impactful
• Greet members with genuine warmth – Welcome each person in a friendly and engaging way.
• Have meaningful conversations – Ask thoughtful, open-ended questions to truly understand what the member needs.
• Offer helpful solutions – Based on each member's situation, recommend products or services that can support their goals.
• Follow through and follow up – Make sure no question goes unanswered and no need is left unmet.
• Wrap up the day with care – Balance your transactions and celebrate another day of helping people thrive.

Benefits

• Affordable medical, dental, vision, life and disability insurance
• Employer contributions to your Health Savings Account (HSA)
• Generous paid time off, including vacation, sick leave
• 12 paid holidays each year
• Retirement program with up to 6% employer match
• Access to an Employee Assistance Program (EAP)
• Gym reimbursement
• Wellness initiatives
• Ongoing training
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED