Financial Education Coordinator (Remote)

NFP Corp•Madison, WI

10d•$45,000 - $50,000•Remote

About The Position

The Financial Education Coordinator is responsible for supporting the delivery and coordination of retirement plan education programs for plan participants. This role partners closely with advisors, internal teams, and plan sponsors to coordinate educational meetings, prepare participant materials, and ensure clear, accurate communication of plan benefits and retirement concepts. The coordinator plays a key role in promoting participant engagement, improving understanding of 401(k) plans, and supporting overall financial wellness initiatives through effective education and operational support.

Requirements

Business Sense - Knowledge, insight, and understanding of business ideas, tools, and processes needed to make sound decisions for the company. Ability to apply this knowledge accurately in various situations.
Client Relationship Management - Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements
Customer Experience Management - Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions
Effective Communications - Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs. Ability to read and understand details, directions, and tasks resulting from written communication from colleagues

Nice To Haves

Bilingual - Spanish is a big plus
Financial background preferred

Responsibilities

Handles all support functions for the client’s financial well-being initiative. This includes ordering employee incentive items as needed, accurately recording costs, and supervising information. This also includes servicing general email and voicemail boxes on an ongoing basis and completing all tasks related to incoming calls and emails
Manages meeting input and availability in the RPAG system
Schedules ad hoc meetings for employee with their assigned Financial Professional as needed. This includes supervising receipt of meeting summaries and accurately inputting data into client records
Supports the team of Financial Professionals to provide an ongoing calendar of events and all vital information for scheduled appointments
Produces promotional materials for scheduled events. This will include email campaigns, flyers, and other materials as needed by clients
Handles relationship management activities with new and/or existing clients. This includes coordinating and conducting implementation calls, bi-weekly status calls, and ongoing oversight of each client’s financial wellness program