Financial Crimes Operations Manager - Fraud Tactics and Analytics

Frost Bank • San Antonio, TX

1d

About The Position

The Financial Crimes Operations Manager - Fraud Tactics and Analytics leads a team that develops and implements fraud tactics and analytics capabilities to strengthen the bank’s ability to detect, assess, and respond to fraud. The role translates fraud trends and emerging threats into detection strategies, decision logic, playbooks, and control improvements. It also focuses on developing team members with integrity, caring, and excellence.

The manager collaborates across lines of business to align fraud strategies and controls with the bank’s mission, customer experience, operational capacity, and risk appetite. The role reviews and approves procedures, detection logic, and best practices; uses fraud data and risk assessments to identify control gaps; maintains subject matter expertise on industry and regulatory changes; and handles escalations requiring approval authority.

Requirements

• Bachelor’s degree in a relevant field or equivalent work experience.
• 6+ years of financial crimes experience.
• Demonstrated experience leading a team.
• Demonstrated experience working on cross-departmental projects.
• Ability to analyze fraud or transaction data and translate findings into operational or control decisions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft computer applications.

Nice To Haves

• Experience in a fraud strategy, detection engineering, or fraud analytics role at a regulated financial institution.
• Experience designing or tuning rules, models, or decision logic within an enterprise fraud monitoring platform.
• Experience partnering with a cyber threat intelligence function.
• Relevant professional certification such as CFE, CFCS, or ACAMS.

Responsibilities

• Develop and implement fraud tactics, detection strategies, analytics, and playbooks for effective and consistent fraud operations.
• Collaborate with other lines of business to align fraud strategies and controls with the bank’s mission, customer experience, operational capacity, and risk appetite.
• Review and approve financial crimes procedures, detection logic, and best practices to improve daily operations against current and emerging fraud threats.
• Use fraud data, transaction trends, threat intelligence, and risk and control assessments to identify gaps and recommend fraud-control improvements.
• Maintain current knowledge of relevant industry and regulatory changes and serve as a subject matter expert.
• Handle escalations requiring approval authority using sound risk-based decisions.
• Coach, develop, and promote team member growth and professional advancement.
• Act with integrity, caring, and excellence to achieve all-win outcomes.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager