Financial Crimes Operations Manager - Fraud Tactics and Analytics

Frost • San Antonio, TX

23h

About The Position

The Financial Crimes Operations Manager - Fraud Tactics and Analytics leads the development and implementation of fraud tactics and analytics capabilities to strengthen the bank’s ability to detect, assess, and respond to fraud. The role leads a team that translates fraud trends and emerging threats into detection strategies, decision logic, playbooks, and control improvements.

The manager works across lines of business to align fraud strategies and controls with the bank’s mission, customer experience, operational capacity, and risk appetite. They review and approve procedures, detection logic, and best practices; use fraud data and threat intelligence to identify control gaps; handle escalations requiring approval authority; and maintain subject matter expertise on relevant industry and regulatory changes. The role also focuses on coaching team members and supporting their professional growth while acting with integrity, caring, and excellence.

Requirements

• Bachelor’s degree in a relevant field or equivalent work experience.
• At least 6 years of financial crimes experience.
• Demonstrated experience leading a team.
• Demonstrated experience working on cross-departmental projects.
• Ability to analyze fraud or transaction data and translate findings into operational or control decisions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft computer applications.

Nice To Haves

• Experience in a fraud strategy, detection engineering, or fraud analytics role at a regulated financial institution.
• Experience designing or tuning rules, models, or decision logic within an enterprise fraud monitoring platform.
• Experience partnering with a cyber threat intelligence function.
• Relevant professional certification such as CFE, CFCS, or ACAMS.

Responsibilities

• Develop and implement fraud tactics, detection strategies, analytics, and playbooks to support effective and consistent fraud operations.
• Collaborate with other lines of business to align fraud strategies and controls with the bank’s mission, customer experience, operational capacity, and risk appetite.
• Review and approve financial crimes procedures, detection logic, and best practices to improve daily operations against current and emerging fraud threats.
• Use fraud data, transaction trends, threat intelligence, and risk and control assessments to identify gaps and recommend improvements to fraud controls.
• Maintain up-to-date knowledge of relevant industry and regulatory changes and serve as a subject matter expert.
• Handle escalations requiring approval authority using sound risk-based decisions.
• Coach, develop, and promote team member growth and professional advancement.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager