Financial Counselor - Self Pay

St. Luke's Hospital - MO•Chesterfield, MO

49d

About The Position

St. Luke’s Hospital is seeking a Financial Counselor to support patients with financial responsibilities related to their care. The role requires knowledge of the department’s processes, from registration through billing, and involves meeting with patients face-to-face at the hospital at the DOC as well as communicating by phone. The Financial Counselor provides cost estimates to uninsured patients, explains insurance benefits, screens patients for Presumptive Eligibility for Missouri State Medicaid, and assists with financial assistance applications. The role also promotes teamwork across the healthcare team and performs duties consistent with St. Luke’s mission and values.

Requirements

High school diploma or GED.
4–5 years of experience in medical billing, customer service, debt collection, or personal finance.

Nice To Haves

Bachelor’s degree in Finance, Business, or Healthcare Administration.
Knowledge of healthcare insurance and understanding of benefit types such as copays, deductibles, and co-insurance.

Responsibilities

Maintain knowledge of department processes from registration through billing.
Meet face-to-face and communicate by phone with patients at the hospital at the DOC.
Serve as a resource for patients navigating financial responsibilities.
Provide cost estimates to uninsured patients.
Explain insurance benefits to patients.
Screen patients for Presumptive Eligibility for Missouri State Medicaid.
Assist patients with financial assistance applications.
Promote teamwork with members of the healthcare team.
Perform duties consistently with St. Luke’s mission and values.